Warranty Claim

VOLTAIC WARRANTY INFORMATION

GENERAL LIMITED WARRANTY

All new Voltaic products are covered by limited manufacturer’s warranty against defects in materials or workmanship, starting from the original date of purchase.

This warranty applies only to products used under normal conditions and in accordance with Voltaic’s user manuals.
It does not cover accessories, wear-and-tear parts, or damage caused by misuse, neglect, modification, or improper assembly, maintenance, or storage.

Non-Electrical System Components
(Including planetary gearbox, 90-degree gearbox)
1 Year
Electrical System Components
(Including motor, ESC/controller unit, throttle, battery, charger)
60 Days
Normal Wear & Tear Items
(Including sprockets, chain, grips, bar plugs, saddle, side panels, footrest, brake cable/housing, brake pads/lining, paint/decals, tires, inner tubes)
30 Days

WARRANTY CLAIM REQUIREMENTS

To submit a warranty claim, customers must provide:

1. Product frame serial number

2. Clear description of the issue

3. Photos or videos showing the problem

Send these materials to info@glaretechusa.com for review.
Warranty claims without prior approval or sufficient documentation will not be processed.

EXCLUSIONS AND LIMITATIONS

This warranty does not cover:

Normal wear items (bearings, tires, tubes, chains, sprockets, cables, etc.)

Damage caused by misuse, accidents, modification, rental, or wet use

Labor costs related to inspection, assembly, or repair

Any shipping or transportation costs — Voltaic does not provide prepaid return labels

Cosmetic damage such as scratches, tears, or dents due to normal use

Second-hand, open-box, refurbished, or “as-is” products

Products manufactured more than one year prior to the claim date

SERVICE OPTIONS

We don't do bike replacement unless it's produced wrong.

Depending on the situation, Voltaic may choose to:

Provide replacement parts for self-installation (DIY service)

Replace the product with an equivalent new or refurbished unit

Offer a refund for orders placed on ridevoltaic.com only

All shipping to and from Voltaic is at the customer’s expense.
Customers are responsible for properly packaging the product to prevent shipping damage.
Voltaic is not liable for items lost or damaged during return shipping.

CONTACT INFORMATION

For warranty service, please contact:

📧 support2@glaretechusa.com
📍 30898 Wealth St, Murrieta, CA 92563
☎ (951) 521-1888