Return Policy Information
VOLTAIC RETURN POLICY ( Domestic U.S. Customers )
Products purchased through an authorized retailer must adhere to the return policies of the retailer or our online dealer and cannot be directly returned to Voltaic, except in cases of Warranty Claims. For products purchased through our Website, please refer to the terms and conditions outlined below.
**Return Policy**
At Voltaic, we prioritize your satisfaction and stand behind the quality of our products. Please review our returns and restocking fee policy carefully:
**Return of Product Due to Defect or Shipping Mistakes (Within 30 Days):**
If you encounter a defect or receive the wrong item, we offer the choice of replacement or refund within 30 days of purchase. A prepaid shipping label will be provided at no cost to you.
**Return of New and Unused Items (Within 30 Days):**
You can return any new and unused item within 30 days of the order date for a full refund, excluding return shipping charges unless there was a shipping error on our part. We'll issue a refund using the original payment method. You are responsible for return shipping costs unless the issue is caused by Voltaic. Shipping costs are non-refundable. We require using a shipping service with a tracking number.
**Return of Used Items (Within 30 Days):**
Used items may be returned within 30 days of purchase, subject to return shipping charges and a 25% restocking fee. Electric bikes must have fewer than 20 miles on the odometer and include all accessories. Missing accessories may result in an additional restocking fee. You are responsible for return shipping costs unless the issue is caused by Voltaic. Shipping costs are non-refundable. We require using a shipping service with a tracking number.
**Return of New and Unused Items (Past 30-Day Window):**
Returns outside the 30-day window are accepted for new and unused items, subject to return shipping charges and restocking fee as below:
2 months: a customer will get a 80 % refund
3 ~ 4 months: a customer will get a 70 % refund
5 ~ 6 months: a customer will get a 60 % refund
Over 6 months: NO return and refund
**Return Used Items due to quality issues (Past 30-Day Window):**
We can only issue a repair warranty, but no refund after past 30-day window.
Customers should contact Voltaic customer service at Support@glaretechusa.com. Once the return request is approved, the customer need follow below step get a RMA#. Voltaic does not offer free return labels for misusing damaged products.
Return steps:
1.Take a photo or video to show the bike quality problems
2.Send those evidence to Voltaic service email at Support@glaretechusa.com with your order or copy of receipt
3. Voltaic service team will try their best to help you out.
Return contact Email: support@glaretechusa.com
Contact number: (951)5211888
Return address: 30898 Wealth St Murrieta CA 92563
**Return Process and Timing:**
Contact our customer support team through the "Contact Us" section of the website to initiate a return. Refunds typically appear in your original payment method within 3 business days of processing. We do not accept shipments sent cash on delivery (COD).
**No Third-Party Returns:**
Returns of items purchased from our partner stores are subject to their return policies. Contact the original place of purchase for their return procedure.
**Refused Shipments:**
Refusing delivery incurs a flat fee of $75 per product to partially cover shipping costs.